UIG is committed to the provision of fast and efficient claims service and advice. The key principles that underline our claims philosophy are:
- Proceed fairly in the interests of our clients in the event of a claim
- Work with our customers to understand overly technical policy interpretations
- Work with our customers to reduce the cost and the number of claims through effective risk management strategies and
- Work with our clients through difficult times.
In the event of a claim, we will:
- Provide you with the insurers claim form if needed
- Arrange for the loss assessor to be appointed if applicable
- Advise on the completion of the claim form
- Provide advice to ensure you have received your full entitlements