Our company understands the customers’ rights including the right to raise a dispute or a compalint in order to seek an appropriate solution.
United Insurance Group holds a current Australian Financial Services Licence (No: 327131) and is responsible for the financial services that your Authorised Representative provides to you.
Please contact us if you have any complaints about our services. Clients not satisfied with our services should contact UIG’s Complaints Officer:
Complaints Officer
United Insurance Group
Suite 306, 365 Little Collins Street, Melbourne, Victoria, 3000
We are members of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body, which is a free consumer service. If your complaint cannot be resolved to your satisfaction within twenty business days, you have the right to refer the matter to the AFCA (details below). Further information is available from our office, or contact AFCA directly on 1800 931 678 or visit www.afca.org.au.
Mailing address:
Australian Financial Complaints Authority
GPO Box 3, Melbourne 3001
Phone: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
Insurance Brokers Code of Practice:
We also subscribe to the Insurance Brokers Code of Practice. A copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information.